Oh, the TJX. No, I guess I never get tired of it!
This time, I will just point you to this important message from the president and CEO they made oct. 11.
There, Carol Meyrowitz, the President and CEO, says:
"To learn more about steps you can take to protect your credit and debit card information, I encourage you to access the information we are providing on this website or to contact our special customer helplines listed below."
Sorry Carol, I do not think I trust TJX enough for your advices about CC information. At least not MY CC information.
Need I remind you that it never was your CUSTOMERS who messed up? Your customers decided to TRUST you and your companies to handle the CC information. I bet the customers did take necessary precautions and common sense - how could they be expected to be prepared for YOUR breach?
I advice you to do the right things - learn from your own mistakes and fix them - not divert the attention by teaching your customers how to do things they do much better than you ever did.
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Due to the nature of the document, I have pasted the text below too:
LETTER FROM TJX’S PRESIDENT AND CEO October 11, 2007 To Our Valued Customers: At TJX, our first priority always has been and continues to be, our customers. I want each of you to know how much I personally and, on behalf of the Company, regret any difficulties you may have experienced as a result of the criminal attacks on our computer systems announced earlier this year. Importantly, we truly appreciate that you have continued to place your trust in us with your loyalty and patronage. We remain committed to providing our customers a safe shopping environment as you shop for great values, fashion and brands. TJX has been working diligently with some of the world’s best computer security firms to further enhance our computer security. We have also continued to work with law enforcement and government agencies and very much want to see that the sophisticated cyber criminals who attacked our computer systems are brought to justice. We have worked diligently to reach a settlement, which we believe would offer an excellent resolution for our customers, addressing the different ways that they have told us that they have been impacted by the computer intrusion(s). (Like all class action settlements, our settlement is subject to Court approval and other conditions, and therefore, customers cannot yet seek benefits.) We have provided a separate link, below, to additional information regarding the proposed settlement. To learn more about steps you can take to protect your credit and debit card information, I encourage you to access the information we are providing on this website or to contact our special customer helplines listed below. Once again, we sincerely regret any inconvenience you may have experienced as a result of the attacks on our computer system. We are deeply grateful for your continued trust and patronage. Respectfully,
INFORMATION ABOUT PROPOSED CUSTOMER CLASS ACTION SETTLEMENT Click here to view Additional Information about Proposed Customer Class Action Settlement; Subject to Court Approval and Other Conditions. INFORMATION ABOUT INTRUSION(S) View Frequently Asked Questions (FAQs) Click here to view the 2/21/07 Press Release Click here to view the 1/17/07 Press Release
Helpful Information for Customers: TJX has special, toll-free helpline numbers in the U.S., Canada, the U.K., and Ireland, to assist customers with concerns about the computer intrusion(s) and to answer questions about the proposed customer class action settlement, which is subject to court approval and other conditions.
In the United States: Toll-free help line: Click here to view Recommended Steps In Canada: Toll-free help line: Click here to view Recommended Steps and Other Resources In the United Kingdom and Ireland: Toll-free help line:
Available Monday through Friday from 8:00 am to 8:00 pm and Saturday from 9:00 am to 5:00 pm Eastern time. Click here to view Recommended Steps and Other Resources Any customers who would like to contact TJX Customer Service:
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